Refund policy
Cancellation, Refund & Rescheduling Policy
Day Tours (1-Day & 2-Day Tours)
For one-day tour products and two-day tour products, free cancellation or rescheduling is available up to 7 days prior to the scheduled service date.
For rescheduling, please contact us at wazawa2020@gmail.com.
Hotel Products
For hotel products, free cancellation or rescheduling is available up to 14 days prior to the scheduled check-in date.
For rescheduling, please contact us at wazawa2020@gmail.com.
Vehicle / Transportation Services
For vehicle and transportation services, free cancellation or rescheduling is available up to 7 days prior to the scheduled service date.
For rescheduling, please contact us at wazawa2020@gmail.com.
Other Travel-Related Services
For other travel-related service products, free cancellation or rescheduling is available up to 10 days prior to the scheduled service date.
For rescheduling, please contact us at wazawa2020@gmail.com.
Cancellations After the Free Cancellation Period
If you wish to cancel after the free cancellation period has expired, please contact us at wazawa2020@gmail.com.
We will assess the applicable cancellation fees based on the specific dates and notify you accordingly regarding any eligible refund.
How to Start a Return or Refund Request
To initiate a return or refund request, please contact us at wazawa2020@gmail.com.
If your return is approved, we will provide you with instructions regarding the return process, including any applicable return shipping label and the designated return address.
Returns sent without prior approval will not be accepted.
If you have any questions regarding returns or refunds, please feel free to contact us at wazawa2020@gmail.com.
Damages and Issues
Please inspect your order upon receipt.
If the product is defective, damaged, or incorrectly delivered, please contact us immediately so that we may evaluate the issue and arrange an appropriate solution.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Customized or made-to-order products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us prior to purchase.
Unfortunately, sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive the item you want is to return the original item.
Once the return is approved, you may place a new order separately.
Refunds
We will notify you once we have received and inspected your returned item and inform you whether the refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card issuer may require additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at wazawa2020@gmail.com.
